Emergency Services Travel Consultant

🔥 2 hours ago

🌐 Spain, Poland – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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🗣️🇩🇪 German Required

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Logo of American Express Global Business Travel

American Express Global Business Travel

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers, including individuals and groups • Analyze and research travel options • Proactively anticipate traveler needs and sell additional services • Arrange and book domestic and international business travel by air, road, rail, and accommodations • Use the Amadeus Global Distribution System • Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques • Act on special customer requests • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels • Provide service as part of the 24/7 After Hours Traveler Care operation

🎯 Requirements

• Minimum two years of native GDS expertise with Amadeus • Native or full working proficiency in German, written and verbal • English and any additional European language could be considered a plus • Passion for excellence in client service, including proactive anticipation of needs • Attention to detail • Ability to act with integrity and protect personal traveler information • Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background • Ability to resolve customer issues quickly and independently or with suppliers • Teamwork and openness to feedback

🏖️ Benefits

• Additional shift allowances for Overnight shift • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Travel perks and weekly deals on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Inclusive and collaborative culture • Career advancement opportunities • Internal promotions

Apply Now

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