Senior Customer Success Manager – DACH

Job not on LinkedIn

🔥 49 minutes ago

🌐 Germany, Netherlands – Remote

🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Amplitude

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Amplitude is a leading analytics and insights platform that provides businesses with a comprehensive understanding of the entire customer journey. With products like Product Analytics, Web Analytics, and Session Replay, Amplitude offers deep behavioral analytics and AI tools to help organizations visualize user sessions, optimize product experiences, and drive business growth. The platform is designed to unify customer data across teams, enabling improved data quality and governance through its Customer Data Platform. Amplitude is particularly focused on facilitating growth, active user engagement, and monetization for a range of industries including financial services, eCommerce, media, and healthcare.

📋 Description

• Own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics from kickoff through renewal and expansion • Lead deployments end to end by scoping work, building plans, running kickoffs, and coordinating internal and partner teams • Use AI-powered health signals to identify adoption gaps and blockers before they affect timelines, renewals, or results • Run hands-on working sessions and identify new use cases to grow customer adoption • Build success plans and executive business reviews connecting Amplitude usage to measurable business impact • Partner with the Account Executive on renewals and expansion by coaching champions, building business cases, and identifying opportunities • Bring customer feedback to Product to influence future product development • Build playbooks, share effective practices, and help the team deliver at scale

🎯 Requirements

• Proven Customer Success experience managing a portfolio of large Enterprise accounts • Experience with Enterprise deployments where change management and data governance were central • Demonstrated customer retention and expansion wins • Strong communication and influencing skills, with executive presence • Solid project management skills • Ability to thrive in a fast-moving, independent role • Commercial understanding of how customers make money and ability to connect Amplitude to relevant business results • Ability to identify poor implementation patterns and hold customers to success criteria • Diagnostic problem-solving ability • Comfort working with ambiguity and independently developing points of view • AI is already part of how you work, with ongoing experimentation in better ways to use it

🏖️ Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually • Flexible time off and paid holidays • Monthly wellness stipend • Monthly commuter transit/parking stipend • Quarterly learning and development stipend • New hire home office equipment stipend • 12 weeks of Paid Parental Leave • Carrot Fertility Benefits/Adoption/Surrogacy support • Back-up Child Care support • Mental health and wellness benefits, including no-cost access to Modern Health coaching and therapy sessions • Employee Stock Purchase Program (ESPP) • Mentorship programs • Management training • Wellness initiatives • Charitable giving grant • Paid volunteer time off

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume