Senior Customer Success Manager – Enterprise, Consulting

Job not on LinkedIn

🔥 1 hour ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion • Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT • Lead consulting, implementation, and change projects with complex stakeholder structures • Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions • Advise customers on governance, meeting preparation, collaboration, and decision-making processes • Identify organisational challenges and translate them into clear recommendations and actionable next steps • Build strong, long-term relationships with senior stakeholders and key decision-makers • Identify adoption risks and develop strategies to increase usage, engagement, and customer value • Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership • Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

🎯 Requirements

• Based in Germany • Fluent German at C1/C2 level • Strong English communication skills • Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation • Strong background in consulting enterprise customers and senior or C-level stakeholders • Experience working with large corporations and complex organisational structures • Strong understanding of corporate decision-making processes and organisational hierarchies • Confidence in independently leading workshops, consulting sessions, and executive-level meetings • Strong communication, presentation, and stakeholder management skills • Ability to quickly understand complex organisations and translate challenges into clear solutions • Highly reliable, structured, proactive, and hands-on • Strong personal presence, charisma, and confidence when interacting with senior stakeholders • Willingness to travel occasionally and meet customers on-site • Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus • Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

🏖️ Benefits

• 100% remote work • Flexible working hours • High ownership in a fast-growing SaaS company • Transparent, trust-based culture with fast decision-making • 2–3 offsites and workshops per year • Clear development paths and a steep learning curve

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