Customer Success Manager – Low-Touch

🔥 12 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Own a portfolio of approximately 30 n8n enterprise customers across EMEA as the primary post-sales partner • Guide customers from onboarding through scaled adoption and long-term expansion • Lead customer kickoffs and success planning • Drive onboarding and enablement for technical and business audiences • Establish health checks, executive syncs, QBRs, adoption reviews, and renewals • Monitor customer health and product usage to identify risks and manage escalations • Quantify and communicate business value, ROI, adoption, efficiency gains, and business impact • Identify and progress upsell and cross-sell opportunities with Account Executives • Partner with Support, Solutions Engineering, and Product to resolve blockers • Provide structured feedback to Product and Engineering and help shape roadmap priorities • Design scalable playbooks and programs that improve customer outcomes

🎯 Requirements

• Experience managing a portfolio of enterprise SaaS customers • Ability to run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end • Technical fluency across APIs, integrations, authentication, environments, and automation architecture • Experience supporting renewals and expansion opportunities, including upsell/cross-sell • Ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives • Structured operating cadence and effective prioritization • Clear communication with technical builders and executive stakeholders • Effective collaboration with Sales, Support, Solutions Engineering, and Product • Ownership and adaptability in fast-moving environments • Experience or curiosity with automation, AI tools, or workflow platforms • Existing right to work for countries other than Germany; Germany visa sponsorship available • English is the company language

🏖️ Benefits

• Equity ownership in n8n • Europe: 30 days of vacation, plus public holidays wherever you are • Europe: benefits according to local country norms • Europe: pension contributions according to local country norms • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote-first work across Europe, with regular off-sites for team bonding • $100 per month to support open-source projects • Transparency about work and company performance

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