Customer Success Manager

🔥 12 hours ago

🇩🇪 Germany – Remote

💵 €50k - €65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Ordio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Seed Round on 2023-01

Consulting • Logistics • Healthcare

Ordio is a comprehensive platform for workforce management, specializing in shift planning, personnel data management, and time tracking. It allows businesses to organize their staff efficiently, automate processes, and gain valuable insights through analytics. With a focus on deskless workforces, Ordio serves over 1,000 companies across 72 industries, offering tools that enhance operational efficiency and decision-making.

📋 Description

• Manage, retain, and grow the customer portfolio. • Guide new customers from setup and data import through training and successful adoption within their first two months. • Take ownership of customer retention and portfolio growth through renewals, upselling, and expansion. • Identify growth opportunities and sell Payroll Plus, additional modules, user licenses, and other services. • Manage renewals, identify churn risks at an early stage, and develop targeted customer retention measures. • Understand customers’ needs and growth plans, develop account strategies, and identify new opportunities. • Maintain the renewal and upsell pipeline in the CRM, qualify opportunities, and produce reliable revenue forecasts. • Collaborate with Sales on customer handovers and growth opportunities. • Bring customer feedback to the Product team. • Drive adoption of relevant features and modules. • Communicate professionally with customers across all channels and maintain reliable CRM documentation. • Increase Net Revenue Retention through successful product adoption, renewals, upselling, and expansion.

🎯 Requirements

• German language skills at C1 level or higher. • Experience in Customer Success at a SaaS or B2B software company. • Experience managing and growing existing customer portfolios, ideally with responsibility for NRR, GRR, renewals, churn, or expansion revenue. • Demonstrated success in upselling, cross-selling, or account expansion. • Experience working with customers operating across multiple locations, regions, or business units is a plus. • Friendly, professional, and solution-oriented communication style. • Customer-focused and commercially minded, with the ability to identify growth opportunities. • Proactive approach, early identification of risks, and the ability to develop solutions independently. • Ability to inspire customers to use Ordio and demonstrate how to get the most out of the platform. • Independent, motivated working style and the ability to quickly learn new topics. • Strong technical affinity and confidence working with CRM systems, customer data, pipelines, and KPIs.

🏖️ Benefits

• Competitive salary • The opportunity to join from the outset and help scale Ordio successfully • The opportunity to shape innovative solutions and products • The opportunity to help shape an open and successful company culture • Personal development opportunities and significant responsibility from day one • Motivated team • Flexibility—including working from home, remote work, and flexible hours • Modern office at WeWork in the heart of Cologne • Agile startup culture • State-of-the-art technical equipment • Great team events • Dogs welcome in the workplace • Urban Sports Club membership • Company bike leasing option • Permanent employment contract

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