Customer Success Manager, Power BI, Decision-Making Authority

🔥 19 hours ago

🇩🇪 Germany – Remote

💵 €100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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WeilerConsult | Power BI Sparring für Controller, die mehr wollen

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2 - 10 employees

💼 Consulting

🤝 B2B

📚 Education

Consulting • B2B • Education

WeilerConsult | Power BI Sparring für Controller, die mehr wollen is a German BI consulting firm (founded 2018) that specialises in Power BI reporting, management dashboards and BI enablement for controllers and finance teams in the German Mittelstand. They centralise data from systems like SAP and DATEV and from scattered Excel files to build production-ready, IBCS‑conform management cockpits in weeks, and offer three service tracks: Done‑For‑You (build), Done‑With‑You (co-development and sparring) and training/workshops. The firm emphasises governance, KPI standardisation, documentation and knowledge transfer (no lock‑ins). Led by Steffen Weiler (M. Sc. Data Science), the team is about eight specialists and the company reports 40+ customer projects and over 1,700 trained participants.

📋 Description

• You manage customer relationships from kickoff through renewal. • You understand customers’ goals and KPIs and record their feedback in ClickUp. • You demonstrate how Power BI work changes the customer’s business metrics. • You conduct strategy and roadmap meetings with every customer each quarter. • You proactively address renewals well before the contract end date. • You develop follow-on projects from the roadmap. • You scope and prioritize tasks in ClickUp. • You keep projects on schedule and coordinate developers and freelancers. • You provide functional leadership to the Power BI developers. • You escalate issues early in cases of dissatisfaction, budget risk, or potential churn. • You are responsible for approximately 10 to 12 customers. • Your performance is measured by renewal rate, follow-on revenue, customer satisfaction and NPS, quarterly meetings, on-time delivery, and adherence to budget.

🎯 Requirements

• You independently lead customer meetings. • You understand business and financial figures and can engage with a CFO as an equal. • You can read and explain Power BI reports. • You reliably meet deadlines. • Ideally, you have foundational knowledge of DAX and data modeling or experience in consulting. • Willingness to attend occasional on-site customer meetings. • 40 hours per week.

🏖️ Benefits

• Permanent employment contract • 30 days of annual leave • Remote-first, anywhere in Germany • Work remotely from abroad for up to 100 days per year (EU, Thailand, Brazil, and other locations upon request) • Three fully paid team workations per year • Fully equipped Mac or Windows laptop • Subsidized Deutschlandticket • Company bike through salary conversion • Corporate benefits • Uncapped customer commission • Annual bonus based on a personal objective • Direct collaboration with the Managing Director

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