Customer Success Manager

Job not on LinkedIn

🔥 9 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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functionHR

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

☁️ SaaS

👥 HR Tech

SaaS • HR Tech

functionHR is a software company that provides employee survey, people analytics and HR reporting solutions to enable data-enhanced human resource management. Its platform combines surveys, pulse checks and continuous listening with analytics and artificial intelligence (statistics, machine learning) to address the full HR value chain—from recruiting and engagement to performance and employee exits. The product supports feedback collection from all employees (including those without corporate email), offers ready-made people-analytics solutions (e. g. , predictive recruitment budgeting, drivers of engagement and performance, churn risk prediction), and presents insights through an interactive web-based self-service frontend. In addition to software, functionHR offers consulting and in-house data-science support to help customers implement people-analytics initiatives.

📋 Description

• Act as the primary point of contact for customers and build long-term customer relationships • Support software implementations and ongoing support processes • Structure and coordinate customer projects, define milestones, and monitor on-time delivery • Consider customer success and commercial perspectives, monitor the scope of services, and identify upselling opportunities • Advise customers on organizational psychology topics, questionnaire development, survey design, and data processes • Design and facilitate webinars, workshops, and training sessions • Further develop Customer Enablement • Structure and prioritize customer requirements and translate them into specific software and service requirements • Document requirements, decisions, and next steps • Test new developments and customer-specific setups, ensure quality, and communicate opportunities for improvement to the team

🎯 Requirements

• Experience in project management and the ability to maintain an overview even in large, complex projects • Completed degree, ideally in work and organizational psychology, social research, sociology, or a comparable field • At least 2 years of relevant professional experience, ideally in a B2B software and HR tech environment • Analytical, structured, and independent working style • Confident and compelling communication skills in German and English • Knowledge of People Analytics or employee surveys is preferred, or a willingness to quickly develop in-depth expertise in these areas • Residency in Germany required

🏖️ Benefits

• Permanent employment contract • 6-month probationary period • 32 hours per week; part-time/full-time possible (minimum 32 hours per week) • 30 days of annual leave • High flexibility regarding working hours and location • 100% remote work possible for residents of Germany • EGYM Wellpass with a low employee contribution • Exciting insights into internationally active companies and the opportunity to influence customer decisions • Flat hierarchies and a high degree of decision-making autonomy • Modern toolset—including GitLab, Figma, and more • Modern hardware equipment • Regular team events, including remote events

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