Manager, Customer Success – EMEA

🔥 10 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Lead and grow n8n's EMEA Customer Success team • Help strategic enterprise customers drive adoption, retention, and expansion • Partner with CSMs on complex customer challenges and high-risk enterprise accounts • Build trusted executive relationships and lead customer conversations when needed • Personally own strategic customer relationships where required • Hire and onboard additional CSMs • Coach and develop the team through 1:1s, development plans, and skill-building • Lead a distributed team across multiple countries and time zones • Run forecasting, account-health, and structured risk-review cadences • Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion • Identify risks early and continuously improve team operations • Partner with Sales, Product, Support, TAMs, Renewals, and GTM leaders • Collaborate with Customer Success leaders across the US, DACH, and Scaled CS • Contribute to global CS initiatives and scalable methodologies

🎯 Requirements

• 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent • 7–10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles • Experience supporting large, complex, high-risk enterprise customers • Tech industry experience and relevant enterprise subject-matter expertise • Experience in an enterprise IT or technology environment • Understanding of technical buyers' and customers' needs and expectations • Comfort running forecasts, account-health cadences, and structured risk reviews • Builder mindset and willingness to solve problems directly • Low-ego collaboration • English is the company language • For countries other than Germany, existing right to work is required

🏖️ Benefits

• Equity ownership in n8n • Europe: 30 days of vacation, plus public holidays wherever you are • Europe: benefits according to local country norms • Europe: pension contributions according to local country norms • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote-first work across Europe, with regular off-sites for team bonding • $100 per month to support open-source projects • Visa sponsorship to Germany

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