Customer Success Manager – Commercial

🔥 8 minutes ago

🇩🇪 Germany – Remote

💵 €33k - €81.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution • Achieve renewal and expansion targets through consultative selling techniques • Listen to customers and provide feedback to the business • Ensure customer satisfaction and deliver quarterly account reviews • Negotiate on behalf of management to upsell additional Arctic Wolf service offerings • Advise customers using domain and product knowledge to develop future growth plans • Plan and prioritize a high volume of activities and requests • Manage customer issues and requests, follow through in a timely manner, clarify issue sources and impacts, evaluate courses of action, and coach customers toward alternate solutions when possible • Create and manage automated processes to forecast and communicate at-risk customers • Build risk mitigation plans to retain at-risk accounts

🎯 Requirements

• 5+ years of demonstrated success in a sales role, preferably in a technology organization • Field sales experience strongly desired • Ability to be flexible and work in a rapidly changing environment • Aptitude for technology • Knowledge of spreadsheets and Salesforce utilization • Fanatical devotion to customer service, business quality, and data security • Ability to think out-of-the-box and energize others with passion, quality, and commitment • Ability to utilize technology related to keyboard use, verbal communication, and device screens requiring visual acuity • Mobility to navigate company office spaces if located in an office • Mobility sufficient to use public and private transport during business travel • May need to move or lift 25 pounds or less

🏖️ Benefits

• Variable incentive compensation • New hire equity grants • Comprehensive benefits package

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