CRM Manager

🔥 1 hour ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fairment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🍽️ Food & Beverage

🏥 Healthcare

🧘 Wellness

Food & Beverage • Healthcare • Wellness

Fairment is a company dedicated to promoting natural health through the development of fermentation and DIY kits, aiming to provide people with the best tools for a healthy gut. Founded in 2015, Fairment has evolved to offer innovative spore-based probiotic solutions, enzyme formulations, and gut health programs designed to enhance wellbeing from within. Their product range includes SuperMikroben, Kombucha kits, and various fermentation cultures, emphasizing natural ingredients and biodegradability. The company is committed to quality and efficacy, regularly testing their products for purity and safety.

📋 Description

• Develop and execute CRM campaigns to increase customer satisfaction and retention • Implement customer journey tracking tools to improve customer success, including surveys • Create personalized and segment-specific email campaigns to maximize customer value • Implement tools and technologies to automate marketing campaigns • Manage campaign budgets and monitor KPIs • Implement a multi-channel retention strategy, including WhatsApp via Charles/Chatarmin and print via MyPostcard • Collaborate with the marketing team to ensure consistent brand messaging • Work closely with the Acquisition team to optimize lead generation and conversion

🎯 Requirements

• At least three years of professional experience in a similar position • Experience in e-commerce companies with annual revenue of €20–70 million • Strong knowledge of CRM tools and strategies, including email marketing and customer journey tracking • Experience with ActiveCampaign, Klaviyo, Charles, and MyPostcard or similar tools • Proactive mindset with the ability to make strategic decisions and take calculated risks • Fluency in written and spoken German and English

🏖️ Benefits

• Responsibility from day one and plenty of room for your ideas • A highly motivated team • Regular team events and two offsites per year • 30 days of vacation • Deutschlandticket public transportation pass • Urban Sports Club membership • Goodies in the form of fairment products • Flexible working hours and remote work • Beautiful office in Kreuzberg’s Bergmannkiez neighborhood • Up-to-date knowledge of CRM, DTC, and e-commerce

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