Technical Success Manager

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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JFrog

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

JFrog is a comprehensive software supply chain platform designed to deliver trusted software with speed. It provides end-to-end visibility, security, and control for automating the delivery of trusted releases. JFrog's solutions bring together DevOps, DevSecOps, and MLOps teams into a single source of truth, offering a wide range of tools including universal artifact management, IoT device management, and AI/ML development and deployment. With integrations across major industry players like GitHub and NVIDIA, JFrog focuses on simplifying security, compliance, and cloud migration processes for enterprises. It is widely used by sectors such as financial services, healthcare, gaming, and automotive.

📋 Description

• Enable outcome-focused engagements with JFrog customers in the DACH region • Accelerate adoption of JFrog products and value realization • Explore expansion opportunities by understanding customer use cases • Enhance customer loyalty • Act as the customer’s trusted advisor • Focus on customer interactions, lifetime value, and NPS/CSAT scores • Assist customers with adoption and rollout plans for embedding the JFrog Platform • Support the JFrog Sales team by aligning the platform with customer strategies and goals • Formulate and deliver customer projects within agreed timelines • Collaborate with Solution Engineering and Professional Services teams to complete projects successfully • Monitor customer health and brand perception as a Platform Health Expert • Communicate technical knowledge, operational excellence, and platform best practices • Serve as the first point of escalation • Develop a full understanding of the JFrog Platform, including value proposition, sales messaging, and reporting • Plan and execute customer success journeys • Maintain continuous customer communication and working relationships

🎯 Requirements

• Residency in Germany is required • Bachelor’s/Master's Degree in Technology or business/management • 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery • 3+ years of experience in the software industry, preferably in SaaS companies • Ability to effectively liaise with customers and regional teams/leadership • Ability to effectively present technical presentations • Flexibility in working hours to accommodate global presence • Occasional travel to visit customers in person in the DACH region • Native German speaker — mandatory (read/write/speak) • Fluent English — mandatory (read/write/speak)

🏖️ Benefits

• Referral bonus of 2,000 (currency not specified) • Fully remote work • Flexibility in working hours to accommodate global presence

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