Director, Product Management

🕒 May 27

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Amwell

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501 - 1000 employees

Amwell (previously known as American Well) is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, behavioral health, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, reaching over 80 million lives.

📋 Description

• Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes • Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI • Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization) • Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments • Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability • Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan • Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact) • Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks • Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data • Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repeatable capabilities (vs. one-off solutions) • Consult on internal, cross-functional initiatives across Product, Clinical, Services, Engineering, and Sales leveraging industry acumen and expertise to optimize implementation feasibility and cost-to-serve • Partner with Legal, Privacy & Security to manage data rights, regulatory constraints, and compliance considerations associated with product use • Ensure successful delivery across multiple teams by setting clear priorities, removing blockers, and holding stakeholders accountable to commitments • Evangelize data product strategy, roadmap, and investment priorities in customer meetings, executive briefings, and strategic sales conversations • Serve as a key voice in enterprise customer engagements, building credibility and trust while shaping roadmap direction through disciplined discovery • Ideate within multiple layers of the organization including leadership and working teams; tailor level of detail and message to audience • Engage with customers and customer-facing teams to validate product strategy, direction, and build influential customer relationships • Incorporate direct customer feedback and market insights into ongoing product discovery and roadmap evolution • Build, lead, and develop a high-performing team of Product Managers; set expectations for Product rigor, accountability, and data driven decisions. • Uplevel broader Product team on customer data needs, industry trends, and translating data investments to customer value • Operate as a hands-on product leader while directly managing and developing Product Managers • Provide coaching, mentorship, and clear direction to support individual growth, strategic thinking, customer engagement, storytelling, and execution excellence

🎯 Requirements

• 10+ years of experience in Product Management with demonstrated leadership in enterprise software products and data products • Demonstrated experience owning portfolios and influencing executive investment decisions with market/customer-first thinking • Demonstrated success defining and galvanizing teams around a multi-year vision and roadmap including establishing governance, prioritization frameworks, and measurable KPI’s • Extensive experience working directly with Health Plans in a software or analytics environment with deep fluency in payer data models (incl. eligibility, claims, population health, HEDIS/STARS, gaps in care, etc.) • Strong understanding of healthcare data governance, regulatory requirements, and payer operating models • Exceptional communicator with strong executive presence and the ability to synthesize complex concepts into clear, compelling narratives • Proven track record of translating customer needs into successful product solutions and quantifiable outcomes • Experience scaling data products from early concept to widespread adoption • Deep knowledge of Product Management processes and lifecycle management • Demonstrated people leadership – building, coaching, and scaling product teams

🏖️ Benefits

• Flexible Personal Time Off (Vacation time) • 401K match • Competitive healthcare, dental and vision insurance plans • Paid Parental Leave (Maternity and Paternity leave) • Employee Stock Purchase Program • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program • Free Subscription to the Calm App • Tuition Assistance Program • Pet Insurance