Business Systems Analyst

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September 25

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Amy Cell Talent

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HR Tech • Recruitment • B2B

Amy Cell Talent is a service company specializing in outsourced HR, recruiting, and career coaching tailored for small to mid-sized organizations. Since its founding in 2015, Amy Cell Talent has focused on filling the gaps in HR expertise for companies that cannot afford or do not need a full-time HR employee. They offer a range of services including recruitment, HR advisory, and career coaching, helping organizations build strong, effective teams. The company prides itself on a customized approach, providing affordable and efficient solutions that meet the unique needs of each client.

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points and improvement opportunities. • Analyze and assess business processes, systems, and workflows; identify gaps and prioritize process improvements. • Assist in the architecture of tailored solutions and support system integrations in complex environments. • Deliver customer-focused solutions and pursue measurable outcomes to exceed customer expectations. • Communicate recommendations, build trust through empathy and active listening, and present to diverse stakeholders. • Contribute to development and delivery of customer-facing deliverables and presentations. • Participate in solution lifecycle from scoping to post-implementation support, including workflow design, system configuration, and issue resolution. • Support configuration and administration of business systems to meet customer needs. • Assist in application training, support change management initiatives, and rollout of new processes and tools. • Play multifaceted roles as analyst, consultant, and trainer; collaborate with account leaders and sales to develop business opportunities.

🎯 Requirements

• Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience. • Experience with Atlassian products, including Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, and Access. • Good analytical abilities and strategic thinking. • Good communication skills in written and spoken English. • Ability to work in a remote environment and travel to company and customer sites from time to time. • Preferred: Experience or understanding of Agile concepts and frameworks (Scrum, Kanban, SAFe, DevOps, ITSM). • Preferred: Knowledge of project management concepts and tools (planning, estimation, risk and issue management, stakeholder communications). • Preferred: Ability to manipulate and transform data with scripting tools or in business tools such as Excel.