Implementation Specialist

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🔥 12 hours ago

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Amy Cell Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Amy Cell Talent is a service company specializing in outsourced HR, recruiting, and career coaching tailored for small to mid-sized organizations. Since its founding in 2015, Amy Cell Talent has focused on filling the gaps in HR expertise for companies that cannot afford or do not need a full-time HR employee. They offer a range of services including recruitment, HR advisory, and career coaching, helping organizations build strong, effective teams. The company prides itself on a customized approach, providing affordable and efficient solutions that meet the unique needs of each client.

📋 Description

• Partner with clients to gather, understand, and document deployment and implementation requirements, ensuring successful project outcomes. • Develop and manage implementation plans, timelines, and project schedules while maintaining clear communication with clients throughout the process. • Configure, test, troubleshoot, and validate software solutions to support successful deployments and system functionality. • Deliver client training and ongoing support to promote effective adoption and use of the software platform. • Perform User Acceptance Testing (UAT) and Quality Assurance (QA) reviews on implementation deliverables to ensure accuracy and consistency. • Create and maintain implementation documentation, processes, and best practices to support standardized delivery for future clients. • Continuously evaluate implementation workflows and identify opportunities to improve efficiency, scalability, and the client experience. • Collaborate cross-functionally with implementation, support, and development teams to identify and resolve deployment-related issues. • Provide feedback to the software development team regarding product functionality, usability, and enhancement opportunities based on client and implementation experience. • Stay informed on emerging technologies, SaaS implementation best practices, and higher education industry trends to support ongoing innovation and client success.

🎯 Requirements

• Associate degree, relevant certifications, or equivalent professional experience in Computer Science, Information Technology, or a related field. • Working knowledge of SaaS software deployment, implementation, version control, and support processes. • Experience delivering exceptional customer service with a strong commitment to client satisfaction. • Familiarity with tools and technologies such as GitHub, HTML, Excel, and AI-assisted development or productivity tools. • Experience with User Acceptance Testing (UAT) and Quality Assurance (QA) processes. • Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams. • Strong analytical, troubleshooting, and problem-solving abilities. • Excellent organizational and time management skills with the ability to manage multiple projects and priorities simultaneously. • Ability to work both independently and collaboratively in a cross-functional team environment. • High attention to detail and commitment to delivering accurate, high-quality work. • Self-motivated and proactive, with the ability to take initiative and work effectively with minimal supervision. • Familiarity with AI tools such as ChatGPT and an interest in leveraging AI to improve workflows, productivity, and development processes. • Enjoys collaborating in a team-oriented environment and actively sharing knowledge and best practices.

🏖️ Benefits

• Competitive compensation package • Paid time off (PTO) • Flexible work environment • Healthcare reimbursement benefits • Opportunity to work with a collaborative and growing team • Equity Share