Service Operations Manager

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🔥 31 minutes ago

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Anaplan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Secondary Market on 2018-03

Consulting • Logistics • Healthcare

Anaplan is a leading provider of connected planning and business modeling solutions. The platform enables organizations to transform their decision-making processes using intelligent planning, data management, and predictive insights. Anaplan serves a diverse range of industries, including consumer goods, financial services, and manufacturing, by offering tailored solutions that enhance productivity and drive digital transformation. Recognized by Gartner, Forrester, and IDC, Anaplan is a trusted partner for enterprises looking to improve collaboration and gain a competitive edge through agile and comprehensive planning tools.

📋 Description

• Set up and modify active projects in Workday and Anaplan based on opportunities • Monitor the Professional Services Operations email inbox and address inquiries • Ensure completion of presales-to-post-sales handoffs and report missing handoffs • Facilitate project closeout, track Go-Lives, request key learnings, and update the skills matrix • Report weekly utilization, billing, and bookings metrics to services leadership and analyze trends • Run the complete month-end close for Workday and escalate missing hour submissions or approvals • Monitor weekly hours, project statuses, and project/investment budgets; follow up on anomalies or missing information • Run compliance reports and communicate with Project Managers about project closure, extensions, or updates • Send weekly and monthly timesheet reminders for missing project hours • Identify automation opportunities and leverage Anaplan-approved AI tools to streamline processes

🎯 Requirements

• Exceptional attention to detail for data accuracy, compliance reporting, and meticulous task execution • System experience in SFDC and Workday • Proactive problem-solving skills • Process-oriented thinking and ability to leverage AI tools • Strong organizational and time management skills • Clear and professional written and verbal communication • Sense of ownership and accountability • Ability to work independently and in a different time zone than the leader • Analytical mindset for interpreting data, monitoring budgets, and identifying improvements or follow-up

🏖️ Benefits

• Equitable benefits and all privileges of employment • Reasonable accommodation for individuals with disabilities • Inclusive working environment that respects and values all people