Technical Support Engineer

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🕒 February 26

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Anaqua

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 Private Equity Round on 2019-02

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com.

📋 Description

• Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments. • Effective Interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products. • Research client requests and issues, including data and workflow analysis • Investigate the root cause of performance issues (SQL Database or Webserver). • Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements • Lead support status meetings with clients (including international clients)

🎯 Requirements

• Bachelor’s or master’s degree in computer science or related fields • At least 5 + years of experience in technical support and/or client management role with strong focus on software engineering, business consulting, and/or application development • Solid NET, C#, WCF, REST Apis, Microsoft SQL Server and SQL Server Reporting Services • At least 3+ years of hands-on technical working experience to read & write complex SQL queries and stored procedures. • Foreign language fluency in 1 or more languages (optional) • Business Intelligence and Reporting experience (optional) • Legal experience and/or Intellectual Property knowledge (optional)

🏖️ Benefits

• Flexible work arrangements