Anavah Talent
Recruitment • B2B • HR Tech
Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.
Customer Success Executive
Job not on LinkedIn
October 31
Anavah Talent
Recruitment • B2B • HR Tech
Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.
📋 Description
• Respond to 50–100 customer inquiries daily across Intercom (chat/email) and Instagram DMs with accuracy, care, and urgency. • Resolve complex, sensitive customer issues—especially those related to banking or financial services—efficiently and professionally. • Build and manage Intercom workflows and automations to improve speed, consistency, and satisfaction. • Identify trends, report recurring issues, and proactively recommend improvements to tools, workflows, and FAQs. • Collaborate with marketing and CX to manage Instagram DMs as a support channel—balancing responsiveness with tone consistency and brand voice. • Handle all financial and customer data with the highest standards of integrity, security, and confidentiality. • Help establish scalable systems and documentation to support future team growth.
🎯 Requirements
• 5+ years in customer success, customer support, or client-facing roles in banking/finance • Excellent written English—clear, professional, and empathetic • Proven success supporting U.S.-based customers, ideally in financial services or fintech • Expertise using Intercom or similar customer engagement tools • Demonstrated ability to work independently and adapt quickly in a fast-changing environment • Bachelor’s degree required; Latin honors or academic scholarships are a strong plus • High attention to detail, especially when handling sensitive customer and financial data • **Bonus Points for** • Experience working in early-stage or high-growth fintech startups • Advanced knowledge of Intercom automations, workflows, and reporting tools • Familiarity with handling customer interactions via social media platforms (Instagram, Twitter/X, etc.)
🏖️ Benefits
• Work From Home • Training & Development
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