CX Associate, Mandarin / English

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

💵 $11 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Help lead a customer support and operations team • Ensure efficient process management and develop operational strategies for telecom customers • Handle escalated Mandarin- and English-language customer support inquiries • Oversee issue resolution and maintain high service standards with partners • Enhance an internal operations dashboard to streamline workflows and improve cross-team visibility • Collaborate with the U.S.-based VP of Customer Support, engineers, and CX teammates • Refine standard operating procedures for clarity, efficiency, and compliance • Refine use of ZoHo, Intercom CX, and Google Sheets

🎯 Requirements

• Strong familiarity with customer support and operations, preferably in the telecom sector • English proficiency at least C1 level, with excellent written and verbal communication skills • Mandarin proficiency at least C1 level, with excellent written and verbal communication skills • Ability to lead, problem-solve, and think analytically • 2–6 years in a leadership position for operations and customer support, ideally with U.S. or Chinese telecom client accounts • Bachelor Degree or higher • Familiarity with ZoHo, Intercom CX, and Google Sheets is a bonus • Team Lead experience in Telecommunications or IT Services is a bonus • Experience resolving telecom customer port-in issues is a bonus

🏖️ Benefits

• Competitive compensation • Regular payday in USD twice per month • Company-provided laptop • Work remotely, forever, from home wherever that is in the world • Milestone gifts and birthday treats • Team offsites, meetups, virtual town halls, and international paid travel • Supportive networking community • Global networking with international teams across 12 countries • Mentorship, advocacy, and support • Promotions, raises, and scope increases