Anavah Talent
51 - 200 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.
CX Associate, Mandarin/English
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇨🇳 Chinese Required
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Anavah Talent
51 - 200 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.
📋 Description
• Help lead a customer support and operations team, ensuring efficient process management and development of operational strategies for telecommunications customers • Handle escalated Mandarin- and English-language customer support inquiries, oversee resolution, and maintain high service standards with partners • Enhance an internal operations dashboard to streamline workflows and improve visibility across teams • Collaborate with the U.S.-based VP of Customer Support, engineers, and CX teammates to align operations with business objectives • Draft and refine SOPs for clarity, efficiency, and compliance • Manage and optimize operational systems including ZoHo, Intercom CX, and Google Sheets
🎯 Requirements
• Proven experience in operations management, preferably in the telecom sector • Strong familiarity with customer support operations and leading customer support teams • English proficiency at least C2 level, with excellent written and verbal communication skills • Mandarin proficiency at least C1 level, with strong written and verbal communication skills • Ability to lead, problem-solve, and think analytically • 2–6 years of leadership experience in operations and customer support, ideally with U.S. or Chinese telecom client accounts • Bachelor Degree or higher • Familiarity with ZoHo, Intercom CX, and Google Sheets • Team Lead experience in telecommunications or IT services • Experience resolving telecom customer port-in issues
🏖️ Benefits
• Competitive compensation • Regular payday in USD, twice per month • Work remotely forever / work from home • Milestone gifts and birthday treats • Team offsites, meetups, virtual town halls, and international paid travel • Supportive networking community • Global networking with international teams across 12 countries • Mentorship, advocacy, and support • Promotions, raises, and scope increases • Technology package
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