Digital Engagement Representative

Job not on LinkedIn

🕒 June 25

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

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Ancient Nutrition

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🛍️ eCommerce

🧘 Wellness

💰 $103M Private Equity Round - Ancient Nutrition on 2018-03

B2C • eCommerce • Wellness

Ancient Nutrition is a direct-to-consumer nutritional supplement brand that offers a wide range of consumer products — including collagen peptides, multi-collagen proteins, sports nutrition, active peptides, organic supergreens, probiotics, vitamins, and herbal blends. The company emphasizes superfood ingredients, fermentation and ancient preparation techniques combined with clinically backed ingredients, a subscription e-commerce model, regenerative organic farming practices, and social/environmental commitments (including B-Corp certification and regenerative farming programs).

📋 Description

• Provide customer support across digital channels, including email, live chat, social media, SMS, and online review platforms. • Assist customers with order-related inquiries, including purchases, shipping, tracking, subscriptions, returns, refunds, and exchanges. • Process operational support requests, including return labels, refunds, returns management, and dispute resolution. • Educate customers on products, ingredients, and health and wellness topics to support informed purchasing decisions. • Manage customer support activities across Amazon, TikTok Shop, and other marketplace channels. • Monitor and respond to customer reviews and feedback, helping strengthen customer satisfaction and brand loyalty. • Accurately document customer interactions and feedback within support systems and databases, including ticketing platforms and Specright. • Partner with cross-functional teams to identify, escalate, and resolve customer experience issues. • Serve as the voice of the customer by communicating trends, recurring concerns, and opportunities for improvement. • Recommend and support process improvements that enhance operational efficiency and the overall customer experience. • Prioritize and manage multiple responsibilities while maintaining accuracy and attention to detail in a fast-paced environment. • Collaborate effectively with team members and departments across the organization to deliver a seamless customer experience.

🎯 Requirements

• experienced, empathetic, and dependable customer experience professional • tech-savvy • excellent written communicator • comfortable working independently while remaining highly reliable and accountable to team goals • balancing empathy with efficiency • consistently meeting volume and quality expectations • approaching every interaction with a “customer-first” mindset • strong written and communication skills • organized and detailed • a proactive self-starter eager to grow the Ancient Nutrition brand

🏖️ Benefits

• Health insurance benefits • basic life insurance • access to affordable vision, dental and disability insurance • Unlimited Paid Time Off for salary employees • a generous amount of paid time off accrual for hourly employees • both paid maternity and paternity leave