Head of AI Solutions Delivery

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🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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Andela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

📚 Education

💰 $200M Series E - Andela on 2021-09

Artificial Intelligence • B2B • Education

Andela is a company that provides the human compute layer for enterprise AI: training models with human-in-the-loop expertise, deploying AI-native engineers and managed engineering teams, and upskilling workforces to build and operate production AI systems. It offers a platform to hire and manage AI engineers, Training-as-a-Service (TaaS) and continuous learning programs, and delivers AI systems development, model alignment, and MLOps capabilities for large organizations.

📋 Description

• Design and implement delivery frameworks, methodologies, and governance structures that scale AI Solutions revenue by several orders of magnitude over the next 24 months • Establish clear SOPs, AI-specific quality gates (eval frameworks, model performance thresholds, hallucination controls), and risk management protocols while maintaining flexibility for client-specific needs • Create metrics, dashboards, and reporting systems that provide real-time visibility into delivery health, margin performance, and customer satisfaction • Own CSAT, margin, and quality metrics across all AI Solutions and custom development engagements • Implement early warning systems to identify at-risk projects and orchestrate rapid intervention • Conduct regular business reviews with delivery teams to ensure adherence to financial targets and scope management • Establish post-mortem and lessons-learned processes that systematically improve delivery capabilities • Partner with AI Solutions, Sales, and Customer Success leadership to define outcome-based delivery models and fixed-fee engagement structures, and to ensure tight handoffs between Solutions Architects (FDEs) and delivery program managers on every engagement • Build resource management and capacity planning systems that optimize utilization while preventing burnout • Provide coaching, mentorship, and capability development to delivery managers and project leads • Serve as an Executive / Senior Sponsor for strategic enterprise engagements, partnering directly with client executives to shape delivery strategy, mitigate risk, and drive long-term partnership growth

🎯 Requirements

• 10+ years in delivery management, professional services, or consulting operations, with at least 5 years in leadership roles • Proven track record building and scaling delivery organizations in high-growth technology companies ($100M+ in managed revenue, 30+ concurrent projects) • Deep expertise in process design, project governance, and operational excellence methodologies, with the technical fluency to engage credibly on AI-specific delivery patterns (evals, model deployment, MLOps, agentic systems) • Demonstrated success managing complex, outcome-based engagements with Fortune 500 clients • Strong financial acumen with experience managing P&L, margin optimization, and resource economics • Experience in AI/ML solutions delivery or adjacent emerging technology domains (cloud transformation, data engineering, etc.)

🏖️ Benefits

• Flexible work arrangements