Manager, Care Operations

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Angi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏪 Marketplace

👥 B2C

💰 $30M Debt Financing - Angi on 2011-10

Marketplace • B2C

Angi is a consumer-facing online marketplace that helps homeowners find, compare, and hire local professionals for home improvement, maintenance, and repair projects. The platform lists many trades and services — including plumbing, electrical, roofing, landscaping, cleaning, remodeling, and more — provides ratings and pricing guides, offers an app, and allows service professionals to register and manage their businesses. It also publishes cost guides and project research to help homeowners plan jobs.

📋 Description

• Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management • Lead a small team who will support with pro forecasting, reporting, and vendor communication • Develop and disseminate monthly staffing forecasts derived from Finance projections and volume trends • Become an expert in the tools (including AI) / platforms used as well as performance trends to optimize call efficiency and drive financial KPIs • Serve as escalation point to resolve production challenges that could impair the ability to achieve KPI targets • Proactively identify challenges and support projects to address recurring production bottlenecks • Enhance reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights for strategic decisions

🎯 Requirements

• A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability • 2–4 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results • Excellent analytical skills and solid understanding of operations, including process optimization and project management • A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency • Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions • Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats • Experience leading or contributing to conversations with external business partners, clients, or prospects • A collaborative approach, with the ability to work cross-functionally and influence decision-making within teams • Excellent written and verbal communication skills with the ability to concisely present information to audiences

🏖️ Benefits

• Full medical, dental, vision package to fit your needs • Flexible vacation policy; work hard and take time when you need it • Pet discount plans & retirement plan with company match (401K) • Competitive year end performance bonus & equity package • Rare opportunity to work with sharp, motivated teammates solving unique challenges