Customer Success Manager

🕒 March 3

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Anima

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

⚡ Productivity

Healthcare Insurance • SaaS • Productivity

Anima is an integrated care platform designed to revolutionize primary care by automating manual tasks and enhancing workflow efficiency. It combines online consultations with productivity tools, providing a single source of truth for care teams and scaling across various geographies. Anima's platform offers seamless EHR integration, advanced analytics, and next-generation document processing, which streamline workflows and improve patient outcomes. The platform is trusted by over 200 practices and serves over 2 million patients, helping healthcare organizations deliver better care with features like patient questionnaire triage, appointment scheduling, document processing, and data-driven decision-making. Anima connects directly with major systems to simplify operations and communication within the healthcare sector.

📋 Description

• Own a portfolio of Anima customers end to end. • Onboard new clinics and drive adoption. • Protect and grow the existing revenue base. • Build deep relationships with customers and drive expansion conversations. • Be a conduit between users and product teams, translating insights for future iterations.

🎯 Requirements

• You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive unprecedented growth and retention for the company. • You’ll own a portfolio of Anima customers end to end. That means onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention. • You’ll protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations. • You’ll be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima. • You’ll build and iterate on CS playbooks, processes and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.

🏖️ Benefits

• We’re looking for someone who: • Has 3+ years in B2B SaaS Customer Success at a high-growth startup. You understand what it takes to onboard, retain and grow complex accounts in a fast-paced environment. • Has a track record of driving retention and surfacing expansion opportunities. You’ve protected revenue, reduced churn, and built the playbooks to make it repeatable. • Is a gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change. • Is obsessed with customer experience. You go to extreme lengths to deliver an exceptional customer experience. • Is self-starting and organised. You are intrinsically motivated and are always on top of everything you need to do.