DEX-Nexthink Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹1.6M - ₹2M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anovia

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.

📋 Description

• Monitor endpoint health, device performance, application stability, and user experience metrics using Nexthink • Analyze DEX scores and identify trends affecting employee productivity • Track boot times, login duration, crashes, freezes, Wi-Fi quality, and application performance • Detect emerging issues before users report them • Perform root cause analysis on recurring endpoint and application problems • Develop corrective action plans to reduce recurring incidents and service desk volume • Design and maintain Nexthink workflows, remote actions, and automated remediation processes • Implement self-healing solutions for VPN, application, device performance, disk space, Windows patch, and Intune/SCCM compliance issues • Conduct sentiment analysis and gather employee feedback through Nexthink campaigns • Partner with service owners to improve employee experience and productivity • Recommend improvements based on analytics and operational data

🎯 Requirements

• Experience with monitoring, analyzing, and improving digital employee experience using the Nexthink platform • Knowledge of endpoint health, device performance, application stability, and user experience metrics • Experience analyzing DEX scores and identifying productivity-impacting trends • Knowledge of boot times, login duration, crashes, freezes, Wi-Fi quality, and application performance indicators • Root cause analysis of endpoint and application problems • Experience developing Nexthink workflows, remote actions, and automated remediation processes • Knowledge of VPN connectivity, application crashes, device performance, disk space, Windows patching, and Intune/SCCM compliance issues • Experience with sentiment analysis and employee feedback campaigns • Ability to partner with service owners and recommend data-driven improvements

🏖️ Benefits

• Comprehensive Health Insurance policy • Employee Wellness Program with focus on mental health • Robust reward and recognition programs • Company incentive programs offered • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off • Ample growth and learning opportunities • Remote work opportunities • Focus on work/life balance • Immigration Program supporting immigration to Canada for eligible employees