Application Support Analyst

Job not on LinkedIn

🔥 15 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zact

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Zact is a fintech company that provides an integrated payments and expense management platform designed for businesses and financial institutions. Their platform includes a suite of products for card management, expense management, and accounts payable automation. Zact's API-driven technology allows businesses to streamline financial processes by integrating directly with payment networks and accounting systems, ensuring compliance and managing expenses in real-time. The platform can be white-labeled for banks and offers solutions for various business use cases, such as fleet management and continuous compensation. Zact aims to simplify finance stacks, enforce budget policies, and optimize revenue sharing for partners.

📋 Description

• Own the Zendesk ticket queue during US hours; triage issues by severity, respond within SLA, and resolve or escalate with full documentation • Handle known incident types independently using runbooks • Serve as the first technical contact for bank client queries • Cover the queue when the Lead handles complex incidents, client escalations, or tooling work • Investigate GCP Cloud Logging entries and trace requests across microservice boundaries using correlation IDs • Write MySQL SELECT queries against production read replicas to investigate transactions, card data, accounts, and settlements • Escalate to the Lead with structured handoffs containing logs reviewed, queries run, and hypotheses • Join the Lead immediately for P1/P0 incidents and contribute to investigations • Check GCP monitoring dashboards and Zendesk alert channels at shift start • Track incidents across shifts and ensure clean handoff to the India team • Flag alert noise or misconfigured thresholds • Write clear updates to banking client operations teams during and after incidents • Follow up on resolved tickets and close them cleanly • Document every investigated issue and improve runbooks • Build and share a personal MySQL query library

🎯 Requirements

• 2–4 years in application support, technical support, IT operations, or a closely related role • Strong SQL; ability to write SELECT queries with JOINs, subqueries, and WHERE clauses without templates • Experience using at least one cloud log platform such as CloudWatch, Splunk, Kibana, Datadog, or GCP to investigate a real production issue • Familiarity with microservice concepts and tracing requests across services • REST API literacy, including HTTP status codes and reading API responses • Methodical troubleshooting and documentation • Clear written communication for client-facing updates • Change-control discipline; never modify production data without explicit authorization • GCP-specific experience is nice to have • Familiarity with Zendesk is nice to have • Basic Python or Bash scripting is nice to have • Experience in a regulated or compliance-sensitive environment is nice to have • Exposure to commercial card or payments concepts is nice to have • Candidates should be located in India

🏖️ Benefits

• 100% Remote option • Standard shift of 8–10 hours per day during US business hours • Minimal on-call at this level • 2-hours overlap with India team at start of US day for handoff, standups, and incidents in flight