Technical Support

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email as part of the Tier 1 team • Document customer issues, reproduce and gather details on reported problems through resolution or escalation to Tier 2 • Draft, review, and publish product bugs/fixes into the Knowledge Base • Represent Customer Support in support meetings and reviews with internal product teams and external customers • Represent the voice of the customer and manage issues through resolution

🎯 Requirements

• Any relevant experience in an enterprise-level technical support environment • Solid problem-solving skills • Ability to work independently • Excellent oral and written communication skills with a focus on professional communication style in a business environment • Ability to effectively convey complex ideas to internal team members and external clients • Familiarity with front end debugging tools (inspector, console, network tool) • Familiarity with web technologies such as SaaS, SSO, or APT • Some familiarity with relational databases and ability to read and write basic SQL queries • Ability to analyze information, identify key trends, and follow a playbook to diagnose technical and application issues • Ability to work in a distributed team environment • Ability to prioritize and multitask daily work with frequent interruptions • Ability to participate in a rotating on-call schedule covering nights and weekends for high severity issues • Fluency in written and spoken English • Must be legally authorized to work in India at the time of hire and maintain that authorization for the duration of employment • Visa sponsorship and immigration support are not provided • Preferred: Previous use of Blackboard Learn or similar LMS • Preferred: Industry certification (A+, Linux+, CCNA, etc.) • Preferred: Data networking knowledge including routers, configuration, and operation • Preferred: Knowledge of CRM (Salesforce.com) • Preferred: System administration skills (MCSA, RHCSA certification)

🏖️ Benefits

• Equal employment opportunity/affirmative action employer • Participation in a rotating on-call schedule covering nights and weekends for high severity issues