Technical Support Engineer – II

Job not on LinkedIn

🔥 0 minutes ago

🌐 India, South Korea, +3 more countries – Remote

🇮🇳 India – Remote 🇰🇷 South Korea – Remote 🇯🇵 Japan – Remote 🇸🇬 Singapore – Remote 🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Provide timely technical support to customers and Repligen team members via phone, email, video conferencing, and other channels • Support troubleshooting of product hardware, software, process, and system-related inquiries • Develop and maintain knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies • Communicate with customers and internal stakeholders to understand issues, gather information, provide updates, and support a positive customer experience • Analyze and diagnose technical issues, identify possible causes, recommend next steps, and guide customers or internal teams through resolution • Manage Salesforce support cases, documenting inquiries, troubleshooting steps, technical findings, communications, and resolutions • Create, review, and update troubleshooting guides, FAQs, technical notes, work instructions, manuals, and internal knowledge articles • Collaborate with Technical Support, Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other teams • Coordinate replacement part requests, RMA support, field service dispatch requests, and escalations • Participate in product training, technical workshops, and internal knowledge-sharing activities • Identify recurring customer issues, documentation gaps, support process improvements, and opportunities to improve customer and field service support

🎯 Requirements

• Bachelor’s degree and/or equivalent related experience in a relevant field (e.g., Bioengineering, Biotechnology, Chemistry, Life Sciences or Engineering related) • Minimum of 3 years of experience supporting bioprocessing equipment, biopharmaceutical manufacturing operations, process development, applications, technical support, field service, or related life sciences activities • Ability to independently troubleshoot technical issues using a structured and logical approach • Experience with or knowledge of tangential flow filtration (TFF), automation platforms, and related life sciences technologies is highly beneficial • Familiarity with Repligen’s Systems portfolio including KrosFlo KR2i, KMPi, RS Systems, FS15, FS500, and related filtration and process control technologies is preferred • Excellent interpersonal skills, strong verbal/written communication skills, and attention to detail • Experience using Salesforce or similar CRM/service management systems • Experience creating and updating technical documentation, including protocols, manuals, SOPs, and work instructions • Experience installing, configuring, troubleshooting, or supporting software applications associated with bioprocessing equipment and automated manufacturing systems is highly desirable • Proven ability to interpret software alarms, system diagnostics, event logs, communication errors, and equipment-generated data • Familiarity with networking fundamentals, Windows operating systems, software deployment, and remote support tools is beneficial • Familiarity with or proficiency in GMP, 21 CFR Part 11, and other life sciences regulations is highly beneficial • Strong problem-solving and analytical skills • Ability to work well within a global, cross-functional team • Ability to prioritize and work independently to achieve defined goals • Must be fluent in English with strong verbal and written communication skills • Proven experience supporting customers throughout Asia-Pacific markets • Additional proficiency in Japanese, Mandarin Chinese, or Korean is considered an advantage • Willingness to travel occasionally for customer site visits and training

🏖️ Benefits

• Willingness to travel occasionally for customer site visits and training