Associate Systems Support Engineer

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Monitor the performance and availability of applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor • Conduct health checks and performance tuning of SQL databases • Oversee Windows servers and IIS functionality and performance, applying configurations and updates • Monitor interface subsystems for seamless data flow and connectivity • Provide L1 support for incidents, diagnose issues, and escalate when necessary • Maintain documentation for system configurations, procedures, and incident responses • Participate in root cause analysis to prevent recurrence and improve reliability • Collaborate with cross-functional teams on upgrades, patches, and configurations while minimizing downtime • Ensure 24/7 uptime and respond to alerts and incidents to meet SLAs • Stay updated on industry trends and recommend monitoring process and tool improvements

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience • 1-3 years of experience in a systems monitoring and support role • Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor • Basic knowledge of SQL databases, including monitoring and troubleshooting techniques • Understanding of Windows Server administration and IIS management • Experience with monitoring server uptime, performance metrics, and alert management • Proficient in troubleshooting system issues and performing root cause analysis • Strong analytical skills and attention to detail • Excellent written and verbal communication skills, with the ability to work collaboratively in a team environment • Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required • Knowledge of ITIL best practices and frameworks • Understanding of healthcare application is an added advantage