Technical Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

APEXX Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

APEXX Global is a payments technology company that provides a Payment Orchestration Platform enabling enterprise merchants to connect to the global payments ecosystem through a single API. Its platform offers intelligent routing (AIRE), cost routing, decline cascading, tokenisation, BIN lookup and integration with cards, digital wallets, alternative payment methods and BNPL providers, plus consolidated reporting and analytics. APEXX targets large merchants in travel, retail, mobility and marketplaces, helping them increase acceptance rates, reduce processing costs, recover declined transactions and simplify payment operations across markets.

📋 Description

• Identify issues and incidents using the APEXX technical incident matrix • Perform first-line investigations on technical queries using Grafana, Portals, Quicksight, Snowflake, and technical knowledge • Identify escalation routes to L2 technical teams or third-party partners • Support merchant issues and queries through to resolution • Investigate out-of-hours merchant incidents and internal monitoring alerts • Trigger incident management processes and escalate to L2 when applicable • Prepare merchant communications and handle phone communications during incidents • Communicate during shift handovers and morning stand-ups • Work closely with Product, Implementations, and Tech teams

🎯 Requirements

• Previous experience as a Technical Support Engineer, ideally within a startup or fintech environment • Hands-on experience working with APIs • Experience with ticketing and collaboration tools such as Freshdesk, Jira, Confluence, or similar platforms • Basic to intermediate SQL skills • Experience with MySQL, Snowflake, or Postgres databases • Familiarity with Postman, Excel, Kibana, or Grafana is advantageous • Comfortable working to SLAs and resolving incidents under pressure • Ability to conduct thorough first-line investigations and identify technical issues • Strong written and verbal communication skills • Strong problem-solving, analytical, and organisational skills • Willingness to work rotational shifts, including nights and weekends when required

🏖️ Benefits

• Competitive compensation • Annual leave • Public holidays • Wellbeing-focused time away from work • Work remotely from eligible locations for up to 90 days per year, subject to the Work From Anywhere policy • Comprehensive health insurance • Personal accident insurance • Enhanced parental and family-friendly leave policies • Learning and growth opportunities