Senior Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inoapps

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

🏗️ Construction

📦 Logistics

💰 Venture Round on 2013-09

Consulting • Construction • Logistics

Inoapps is a technology and consulting firm specializing in Oracle solutions. They offer a range of services, including managed services, cloud implementations, strategic consulting, and AI-driven applications. With expertise in various industries such as energy, healthcare, and higher education, Inoapps aims to optimize the use of Oracle technology for businesses across the globe.

📋 Description

• Lead technical delivery for IBM i / iSeries managed services and project engagements, including planning, risk management, dependencies, and mitigation actions • Lead IBM i security initiatives including user profile governance, authority management, auditing, compliance reviews, MFA integrations, vulnerability remediation, and system hardening • Analyze and resolve system performance bottlenecks involving CPU, memory, disk, job subsystems, Db2 for i workloads, and application execution characteristics • Provide hands-on guidance for IBM i infrastructure architecture, automation, integrations, deployments, upgrades, migrations, and platform readiness • Design, test, validate, and deploy patching, PTF management, monitoring, compliance, and operational processes across development, QA, and production environments • Administer, validate, and support high availability and disaster recovery solutions including PowerHA, MIMIX, Quick-EDD, iCluster, and backup/recovery testing programs • Support IBM Power Systems infrastructure including PowerVM, logical partitions (LPARs), virtual I/O configuration, storage connectivity, firmware maintenance, and platform lifecycle planning • Drive standardized, scalable technical decisions that improve platform stability, security, compliance, maintainability, and operational efficiency • Serve as a primary client-facing technical contact, translating business objectives into practical roadmaps, execution plans, milestones, and recommendations • Support managed services delivery and pre-sales solutioning with IBM and third-party vendors for upgrades, migrations, disaster recovery, hardware, and service expansion opportunities • Support modernization initiatives involving REST APIs, web services, integration platforms, automation frameworks, and hybrid cloud architectures

🎯 Requirements

• 7+ years of consulting, managed services, or enterprise infrastructure experience with hands-on IBM i / AS/400 administration, maintenance, patching, or upgrade experience • Strong knowledge of IBM i / iSeries operations, Power systems, PTF management, high availability, disaster recovery, monitoring, and platform governance • Experience administering IBM i operating systems, including user profiles, subsystems, job scheduling, BRMS, system values, TCP/IP services, printing, security, and performance monitoring • Working knowledge of IBM Power Systems hardware, PowerVM virtualization, HMC administration, LPAR management, firmware maintenance, and storage integration • Experience with IBM i high availability technologies such as MIMIX, PowerHA, Quick-EDD, or iCluster • Familiarity with Db2 for i administration, SQL performance analysis, database maintenance, backup strategies, and application troubleshooting • Experience with automation and scripting technologies including CL, RPG utilities, SQL Services, ACS Run SQL Scripts, Python, Ansible, or PowerShell • Experience leading technical delivery activities, projects, workstreams, or small-to-moderate teams in client-facing environments • Ability to engage senior technical stakeholders, translate requirements into actionable plans, and communicate complex topics clearly to technical and non-technical audiences • Experience developing automated testing, validation, monitoring, compliance, or operational tooling for IBM i / AS/400 environments • Experience with system outages, PTF failures, HA role swaps, DR tests, IPL planning, P1/P2 application incidents, and JD Edwards • Strong problem-solving, documentation, quality, follow-through, collaboration, and service delivery governance skills • IBM i, Power Systems, or ITIL certifications, or equivalent industry experience preferred • Prior consulting or managed services experience preferred, including familiarity with ITIL, change management, incident management, vendor coordination, and scheduled off-hours support