Support Engineer

🕒 August 25

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Serve as the primary technical point of contact for client issues related to the Sprinklr platform • Troubleshoot, diagnose, and resolve configuration, integration, and user-access issues within Sprinklr • Assist in the configuration of social listening dashboards, reporting widgets, and engagement workflows • Escalate complex technical defects to senior delivery teams or Sprinklr vendor support while maintaining clear communication with the client • Document recurring issues, create knowledge-base articles, and contribute to continuous improvement of support processes • Conduct regular system health checks and monitor API integration performance

🎯 Requirements

• 0 to 5 years of experience in IT support, SaaS administration, or technical customer service • Fresh graduates must possess valid Sprinklr certifications (e.g., Sprinklr Social, Sprinklr Service, or Core Platform) • Strong understanding of social media platforms, digital marketing workflows, or customer service ticketing systems • Basic knowledge of API integrations and web technologies • Excellent problem-solving skills and a customer-first communication style