Support Engineer

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TOMIA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.

📋 Description

• Remotely deliver and support TOMIA’s Network Services software • Evaluate live customer needs and provide customized solutions • Engage in internal planning and deployment of solutions across company interfaces • Install, integrate, and configure systems • Develop processes and procedures for customized system applications • Construct and execute testing plans • Analyze system output and operations against client requirements • Identify inconsistencies and propose or implement optimal solutions • Produce feature request documents for enhancements and further product development • Troubleshoot, debug, and analyze system issues • Collaborate with QA and R&D on complex issues • Open and follow up on bugs • Deliver customized training and optimizations • Handle T3+ customer tickets through the ticketing system

🎯 Requirements

• Bachelor’s degree in Engineering, Telecommunications, or Computer Science preferred • 3+ years of experience in the telecommunications industry • Proven analytical and customer engagement experience is an add-on • Knowledge of Linux and Windows operating systems • Knowledge of Linux shell scripting preferred • Knowledge of Oracle databases preferred • Knowledge of GSM MAP Signaling, ISUP, Sigtran, SIP, SS7, and Diameter protocols is a strong advantage • Client-facing experience • English proficiency, written and verbal • Excellent written and verbal communication skills and phone manner • Ability to prioritize multiple tasks and function effectively within a team • Willingness to travel abroad • Strong technical and analytical skills in software problem analysis and resolution • Strong attention to detail