Software Support Analyst

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FoodChain ID

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

FoodChain ID is a company specializing in certification and compliance solutions primarily for the food and beverage industry. They offer a wide array of services including food safety certifications, organic and non-GMO certifications, regulatory compliance assessment, and sustainability certifications. They also provide regulatory compliance tools, testing solutions, consulting services, and training to help companies ensure product safety and meet regulatory requirements across global markets. Their expertise extends to brand protection against food fraud, reducing market entry risks, and leveraging technology for product development and compliance analysis. FoodChain ID is dedicated to maintaining transparency and safety in the food supply chain, offering services to over 30,000 customers worldwide.

📋 Description

• Provide second-line technical support across FoodChain ID’s software portfolio • Investigate, troubleshoot, and replicate complex customer-reported software issues • Deliver application support for FCID products and collaborate with other teams on additional platforms • Log, prioritize, and maintain incidents according to ITIL best practices • Create and maintain knowledge base articles • Engage other teams to resolve complex issues • Monitor cloud environments and address performance or availability concerns • Support customer success across FCID systems and guide customers on broader FoodChain ID solutions • Record and track software defects with Development and manage customer expectations on fix timelines • Conduct follow-up communications and progress cases through closure • Perform database queries and system trace analysis for triage and root-cause investigation • Analyze data-related issues to ensure best-practice resolution and data integrity • Meet with customers when needed to gather troubleshooting information, present solutions, or provide walkthroughs • Ensure high-quality service delivery and effective management of complex or high-impact issues

🎯 Requirements

• Degree-level education preferred • 3+ years of experience in technical application support and customer-facing service environments • Strong troubleshooting skills and familiarity with service support methodologies • Working knowledge of web technologies, protocols, and infrastructure • Proficiency in SQL and experience querying relational databases • High attention to detail, accuracy, and strong organizational skills • Ability to work independently while managing multiple priorities effectively • Strong verbal and written communication skills • Ability to build effective working relationships with customers and internal teams

🏖️ Benefits

• No benefits or compensation extras specified