Technical Support, Document Processing Specialist

🔥 16 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Launch Ventures

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Launch Ventures is a software product studio and engineering services firm that helps companies take ideas from concept to launch and scale. They specialize in end-to-end product development, Odoo implementation and migration, and digital transformation—building scalable platforms such as voucher transaction systems, e-wallets, e-commerce apps, and high-traffic media platforms. Their distributed, polyglot engineering teams focus on pragmatic architecture, rapid delivery, and long-term maintainable solutions for startups through Fortune 500 clients.

📋 Description

• Provide technical and application support and troubleshoot client-reported issues • Review and validate POs, invoices, and other business documents processed through an OCR/AI platform • Identify and resolve data extraction, product mapping, and document-processing exceptions • Create and maintain document templates and customer-specific configurations • Perform basic smoke/sanity testing after platform updates • Monitor processing queues, identify recurring issues, and escalate them to relevant teams • Manage tickets, incidents, and escalations using Jira or similar tools • Maintain clear documentation and communicate effectively with customers and internal teams • Support platform operations through a hybrid technical support and document processing role

🎯 Requirements

• 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles • Strong troubleshooting, analytical, and problem-solving skills • Excellent attention to detail and data accuracy • Understanding of POs, invoices, SKUs/products, and ERP workflows • Familiarity with Odoo, SAP, NetSuite, or similar ERP systems • Good written and verbal communication skills • Ability to work independently and manage multiple priorities • Technical skills: Jira, SQL, Linux, AWS/Azure, Jenkins, Postman, New Relic/Datadog, Salesforce, and MS Office 365 • Experience with OCR/AI-based document processing is a plus • Hands-on experience with Odoo is a plus • Experience with document templates, data validation, or SaaS platforms is a plus • Exposure to paper/packaging or similar industries is a plus

🏖️ Benefits

• Remote work arrangement