Cloud Support Engineer II

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Provide critical technical service and support for global online customers • Ensure the availability, performance, and security of cloud systems • Own problem resolution and independently address customer concerns and technical issues • Troubleshoot and perform complex data analysis of Akamai platforms and services • Collaborate with and lead communications involving internal and external stakeholders • Prioritize pooled customer work and ensure quality handover of work and knowledge • Create technical writing and contribute to knowledge articles • Improve technical and business expertise through technology specializations • Contribute to processes, operations, innovation, and continuous improvement of support practices

🎯 Requirements

• Expertise in computer science, engineering, or related fields • 4+ years of experience delivering technical solutions and supporting B2B clients • Knowledge of internet fundamentals and protocols, including DNS, HTTP/S, and TCP/IP • Linux/Unix basics • Experience working on web application issues involving HTML, JavaScript, and JSP • Analytical problem-solving skills for complex technical issues • Ability to prioritize workload and responsibilities • Effective written and verbal communication skills • Customer-first attitude and ability to empathize • Interpersonal and teamwork skills • Self-motivated and passionate approach

🏖️ Benefits

• Health, well-being, finances, and life-beyond-work benefits • Flexible work arrangements through Akamai's FlexBase program: work at home, in an office, or a combination of both