Technical Support Engineer, Level 2

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📣 Marketing

Consulting • Marketing • Software

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Deliver high-quality customer and technical support to ensure strong CSAT and customer retention • Act as a subject matter expert and handle complex or advanced cases, including executive escalations • Drive Customer Experience, Retention Rate, and Revenue Generation metrics • Enable attach motions and support ARR growth through meaningful customer interactions • Analyze support data and trends to improve service delivery and drive process improvements • Collaborate with Engineering, Product, and Sales for faster issue resolution and better outcomes • Contribute to process improvements with significant impact on business targets

🎯 Requirements

• Strong knowledge and expertise in CSMB processes • Escalation management and problem-solving skills • Data-driven decision making • Collaborator management and team leadership • AI or recording tools are not permitted during live interviews unless explicitly invited, approved in advance as a reasonable accommodation, or otherwise authorized by the interviewer

🏖️ Benefits

• Comprehensive benefits programs • Accessibility accommodations for candidates with disabilities or special needs