Technical Support Engineer

🔥 17 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Act as the critical link between Level 2 Support and Development teams • Investigate, diagnose, and resolve complex technical escalations across enterprise healthcare applications and secure messaging solutions • Troubleshoot Windows Server environments • Use PowerShell for connectivity validation, service management, process monitoring, and system diagnostics • Manage certificates and security configurations and analyze Event Viewer data • Interpret and troubleshoot SQL Server and ODBC-related errors • Monitor, execute, and support SQL Agent jobs • Perform SQL-based troubleshooting and data integrity validations • Trace and troubleshoot HL7 message flows and interface-related issues • Investigate message queue backlogs and integration failures • Support secure messaging solutions and endpoint connectivity • Troubleshoot IIS, ASP.NET, and application-layer issues • Review application configurations and identify root causes across the technology stack • Reproduce issues in test and production environments • Analyze and classify defects based on severity, frequency, and software versions • Gather diagnostic evidence including application logs, SQL traces, network traces, and user recordings • Document findings, workarounds, root cause hypotheses, and reproduction steps • Coordinate escalations between Support, Engineering, and Development teams • Manage incidents through ITSM platforms and track PRBs and defect tickets • Communicate technical findings effectively to customers and stakeholders • Create and maintain Knowledge Base articles • Provide detailed troubleshooting documentation and escalation summaries

🎯 Requirements

• Strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting • Excellent analytical skills and root cause analysis capabilities • Experience managing escalations through to resolution while maintaining high levels of customer satisfaction • Windows Server • PowerShell • Windows Services • Event Viewer • Certificate Management • Citrix and Virtual Desktop Infrastructure (VDI) • IIS • ASP.NET / .NET Framework • Application Configuration Management • Stack Trace Analysis • Authentication and Security Tokens • Microsoft SQL Server • SQL Agent Jobs • ODBC • SQL Extended Events • SQL Troubleshooting and Query Development • HL7 • Enterprise Interface Engines • Secure Messaging Solutions • Identity & Access Management Systems • EHR Integrations • TCP/IP • DNS • Firewalls • Network Ports • PKI and Certificate Management • Azure DevOps • GitHub • ServiceNow or similar ITSM platforms • Log Analysis and Diagnostic Tools • AI-enabled troubleshooting and automation tools • Healthcare IT domain knowledge, including HL7 Workflows, ADT, Patient Matching, EHR Systems, EDMS/DMR Platforms, and Clinical Workflows and Healthcare Integrations • Preferred: Browser Developer Tools, Fiddler, Wireshark, Linux, Docker, Container Technologies, Microsoft Azure, Amazon Web Services (AWS)