Specialist Engineer, Technical Support, VCC/VSPC

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing • Analyze, diagnose, and provide solutions and/or workarounds to virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions • Maintain strong customer rapport and excellent, timely communication • Communicate effectively with Sales Representatives and Account Managers • Be the point of contact and maintain on-call responsibilities for high priority, highly complex issues • Contribute to documentation to build Veeam’s knowledge base • Operate in an environment with frequent changes, as well as stressful situations • Routinely train and mentor less experienced engineers • Perform other duties as assigned

🎯 Requirements

• Three (3) or more years of VMware or Microsoft virtualization technology experience • Three (3) or more years Windows infrastructure experience, specifically IIS, Exchange, SQL, and Domain Controller • Strong networking background required • VCP/MSCE or similar level certification desired • Three to five (3-5) years of Windows and Linux server administration and troubleshooting experience • Five (5) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills • Exceptional communication skills (verbal and written) • At least one year in the role of Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite • Impeccable performance and recognition, and exceeding KPI requirements and other expectations for the previous role in the past period

🏖️ Benefits

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical coverage for you and up to four dependents • Life, accident, and disability insurance with enhanced coverage • Annual flexible wellbeing allowance for physical and mental wellness • Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice • Meal, fuel, and transportation benefits based on work arrangement • Daycare reimbursement and safe cab facility for eligible employees • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning