Associate Technical Support Consultant

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Provide first-level technical support to customers using enterprise healthcare software applications • Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems • Gather relevant information, review logs, identify error messages, and follow established troubleshooting procedures • Follow documented SOPs, Knowledge Articles, and troubleshooting guides • Perform basic application configuration, validation, and troubleshooting under senior team guidance • Collaborate with senior technical consultants and development, infrastructure, database, interface, and other technical teams • Maintain detailed case documentation covering troubleshooting steps, findings, resolution, and customer communication • Meet SLA, productivity, quality, and customer satisfaction expectations • Participate in knowledge-transfer sessions and build knowledge of supported products • Identify recurring issues and contribute to improvements in knowledge articles, SOPs, automation, and support processes • Use available tools, documentation, and AI-assisted troubleshooting responsibly • Communicate with customers and internal teams through email, chat, and support calls • Participate in rotational shifts, including evening/night/weekend coverage • Escalate critical or high-impact issues and follow up through resolution

🎯 Requirements

• Fresher / 0–1 year experience • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline • Basic understanding of operating systems, particularly Windows • Basic understanding of networking fundamentals • Basic understanding of databases and SQL concepts • Basic understanding of application troubleshooting • Basic understanding of software development/support concepts • Good analytical and problem-solving skills • Strong written and verbal communication skills • Flexible to work during U.S. shift timings with certain weekend on call • Willingness to participate in rotational shifts, including evening/night/weekend coverage, based on business requirements

🏖️ Benefits

• Training on enterprise healthcare software products and support processes • Knowledge-transfer sessions • Opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems • AI-assisted troubleshooting capabilities and available tools/documentation to improve investigation efficiency and resolution quality