Technical Support Engineer II

đŸ”„ 0 minutes ago

🇼🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

đŸ‘» Ghost score 10%

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Logo of Akamai Technologies

Akamai Technologies

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing ‱ Cybersecurity ‱ Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

‱ Learn and gain in-depth experience in Akamai's Guardicore Segmentation and zero trust network security ‱ Act as a trusted support partner to resolve customer questions and issues ‱ Own problem resolution and collaborate with internal teams ‱ Lead investigations on Akamai's Guardicore Segmentation and Zero Trust products for customers ‱ Analyze existing technical issues and propose solutions to prevent recurrence

🎯 Requirements

‱ 3+ years of relevant experience ‱ Bachelor's degree in Computer Science, Engineering, or related field ‱ Experience providing technical solutions and support to B2B customers ‱ Knowledge of Linux Operating System (mandatory) ‱ Basic networking knowledge ‱ Virtualization knowledge ‱ Cloud technologies knowledge ‱ High availability and responsiveness mindset ‱ Basic knowledge of a scripting language such as Bash, PowerShell, or Python

đŸ–ïž Benefits

‱ Benefits supporting health, well-being, finances, and life beyond work ‱ FlexBase flexible work arrangements: work at home, in an office, or a combination of both

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