Technical Support Engineer, German

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Provide end-to-end Microsoft 365 Concierge support via chat, email, remote support, and phone • Assist with Microsoft 365 setup, installation, activation, and licensing issues • Troubleshoot Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services • Support user account management, mailbox setup, and license assignment • Troubleshoot Windows and macOS issues affecting Microsoft 365 functionality • Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues • Analyze logs and diagnostic data to identify and resolve technical issues • Document customer interactions, troubleshooting steps, and resolutions in the ticketing system • Escalate complex or unresolved issues to internal Microsoft support teams • Identify recurring issues and share insights with internal teams to improve service quality

🎯 Requirements

• Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365 • Strong knowledge of M365 administration, licensing, and troubleshooting • Hands-on experience troubleshooting Windows and macOS environments • Basic understanding of Azure Active Directory, SSO, and identity concepts • Ability to read and analyze system and application logs • Excellent German communication skills (written and verbal) • Strong customer-handling and problem-solving skills • Ability to work independently in a remote environment • Minimum 16 GB RAM • Graduate or above preferred • Experience with Microsoft support processes or concierge services preferred • Familiarity with CRM or ticketing tools (Salesforce preferred)

🏖️ Benefits

• Stable internet connection with at least 50 Mbps upload/download speed • Windows 11 or higher preferred