Associate Systems Support Engineer

🕒 2 days ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Assist with day-to-day technical issues and problems • Participate in the initiation and planning phases of organizational projects • Install, implement, configure, upgrade, and optimize application systems and databases for software development and QA environments • Provide premium client services and track ongoing client issues through resolution • Provide weekly/monthly client read-outs and presentations • Act as the client point of contact for application/database performance issues • Use AppDynamics to monitor and evaluate application performance • Identify, qualify, and help drive issues and bugs to remediation/resolution • Track identified issues and fixes and drive resolution across the client base • Analyze, troubleshoot, and resolve complex application and database performance issues • Identify known issues, convert them into alerts, and establish operational workflows with operational teams • Prepare technical and operational procedure documentation • Participate in weekly/daily technical and leadership calls to provide progress updates • Work in a 24*7 operational environment with rotational shifts

🎯 Requirements

• 1+ years of experience in supporting and monitoring application performance management tools • Experience with Dynatrace, AppDynamics, New Relic, or other application performance management tools • Experience with Windows Server infrastructure and .NET-based application support • Experience with IIS, worker process threads, web.config, certificate binding, and Event Logs • Knowledge of server performance metrics including CPU, memory, queue length, MSMQ, I/O, page writes, and Perfmon • Knowledge of Windows Cluster, COM+, and Log Parser • Basic knowledge of networking and Azure Monitoring • Intermediate to professional-level SQL experience, including SQL Jobs, SQL queries, blocking, and Always On • Experience with ITSM tools such as Service Desk/ServiceNow • Basic knowledge of the ITIL framework • International support experience, preferably US or Europe • Good command of verbal and written English • Bachelor’s degree in computer science/IT • Strong interpersonal and written/verbal communication skills • Relevant IT certification is a plus

🏖️ Benefits

• Full-time employment • 24*7 operational environment with rotational shifts