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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Deliver technical assistance for Akamai Web, Media performance delivery, Security, and Edge Compute services • Troubleshoot and mitigate complex technical issues for accounts in global regions • Lead technical investigations across Akamai's Connected Cloud Platform worldwide • Own customer problems through resolution • Collaborate with internal teams across time zones • Use and maintain the Akamai Knowledge Database • Provide feedback to improve internal tools and procedures • Work toward becoming a subject-matter expert • Support customers remotely through ticketing, email, and online calls • Ensure efficient communication and accurate documentation of interactions

🎯 Requirements

• 6 months to 1.5 years of experience • Bachelor's degree in computer science engineering or relevant fields • Experience in a customer-facing business-to-business support role • Knowledge and demonstrable understanding of TCP/IP, UDP, QUIC, DNS, HTTP, and BGP • Experience with Linux, specifically Bash/Shell command-line environments and application logs • Demonstrable experience with programming languages such as Python and Java • Experience with web technologies such as HTML and JavaScript • Ability to work the night shift • Ability to troubleshoot and mitigate complex technical issues • Ability to collaborate across time zones and maintain accurate documentation

🏖️ Benefits

• Career development opportunities through GROW and Mentoring programs • Internal events such as the APEX Expo • LinkedIn Learning • Opportunities to build new skills, explore new roles, and try different opportunities • 15-minute exploratory call with the Recruiter