DevOps Support Engineer

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MediaRadar, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📣 Marketing

☁️ SaaS

Marketing • Advertising • SaaS

MediaRadar, Inc. is an award-winning advertising intelligence platform designed to support media sales and advertising planning. With over 4 million brands and comprehensive contact information, MediaRadar is a go-to solution for media sellers and buyers, providing insights into advertising data across various formats. The platform is widely used in the media and ad tech industry for prospecting, media buying, planning, and sales enablement. MediaRadar leverages AI-powered solutions to deliver actionable advertising intelligence, helping users make informed decisions for better media mix and revenue growth.

📋 Description

• Execute standard access requests across Azure Entra ID, AWS IAM, and GitHub • Manage repository access and maintain centralized Entra groups for project-based resource assignments • Triage and resolve incoming “INTS” infrastructure and support tickets within defined SLAs, typically 5–10 business days • Provision and manage cloud resources including S3, Blob, Key Vaults, and Virtual Machines using standardized Terraform templates • Perform OS-level maintenance such as storage cleanup, file permissioning, and basic server troubleshooting • Support cost-optimization efforts through proper resource tagging and cloud-instance right-sizing • Manage namespace-level access and resource allocations within Kubernetes • Support developers with basic Kubernetes actions, including pod investigation and deployment verification via Argo CD • Facilitate onboarding of new projects into the Kubernetes ecosystem • Use AI coding agents such as Claude to generate scripts, validate Terraform plans, and troubleshoot infrastructure issues • Apply prompt engineering techniques with Model Context Protocol servers for automated policy checks and compliance verification • Document recurring solutions in the “Shared Services” knowledge base to enable developer self-service

🎯 Requirements

• Foundational knowledge of AWS or Azure, including compute, storage, and networking • Understanding of Kubernetes fundamentals, including namespaces, pods, and deployments • Proficiency using LLMs and applying prompt engineering techniques • Ability to triage technical issues and follow standard operating playbooks • 0–2 years of experience in a technical support, IT, or junior cloud role