Cloud Support Engineer – Night Shift

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Ensure clear communication with customers through phone, email, and in-person interactions to understand issues and provide effective resolutions • Collaborate with customers' technical teams to resolve post-sales issues, analyze complex data, and examine Akamai's interaction with their infrastructure • Collaborate with Engineering, Operations, Sales, Professional Services, and Account Management to investigate, mitigate, and resolve issues • Support notable and unique network events through meticulous planning and seamless execution • Develop strategies and practices for exceptional, consistent service delivery • Become proficient in products, services, or internet technologies to establish expertise and deliver insights • Share knowledge, improve services based on feedback, and work closely with support and engineering teams

🎯 Requirements

• Experience delivering technical solutions and support to enterprise B2B customers or maintaining large-scale distributed systems in B2B/B2C environments • Comprehensive understanding of Internet technologies, including HTTP, DNS, and streaming • Expertise with network protocols such as TCP/IP and ICMP • Effective use of troubleshooting tools • Customer-focused approach and ability to anticipate needs and identify long-term solutions • Exceptional verbal and written communication skills for business and technical audiences • Ability to build relationships, influence others, and collaborate within a team-focused environment • Exceptional problem-solving skills under significant time constraints • Creativity, effective prioritization, and motivation when delivering results for enterprise customers

🏖️ Benefits

• Health, well-being, finances, and life beyond work support • FlexBase flexible work arrangements: at home, in an office, or a combination of both