Technical Support Engineer

🕒 August 5

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Address customer issues and provide feedback to Twilio’s Product and Engineering teams • Work with customers’ and partners’ developers, architects, and support personnel to resolve complex problems • Troubleshoot and resolve Quality of Service (QoS) issues • Collaborate with teammates and Product and Engineering teams via Slack • File JIRAs to report reproducible bugs • Review internal knowledge to stay current on industry shifts and standards • Assist the manager with process improvements by surfacing customer pain points • Support customers on holidays to meet their needs

🎯 Requirements

• 2+ years of Technical Support Experience or similar relevant experience • Full-Stack JavaScript technical support experience troubleshooting server-side code and client-side JavaScript • Bonus experience with Node.js, C#, Java, or Python • Understanding of Object-Oriented Programming (OOP) concepts • Basic SQL and query-writing skills • Understanding of APIs, HTTP Protocol, and RESTful services • Troubleshooting network connectivity issues, including TCP/UDP and SSL/TLS basics • Experience troubleshooting SIP, VoIP, and IP telephony issues • Ability to communicate complex technical issues to technical and non-technical audiences by phone or email • Dedication to customer experience • Excellent written and verbal communication skills • Serverless/Lambda experience desired • Native and mobile application expertise desired • Contact center product troubleshooting experience desired • WebRTC understanding desired • Experience collaborating across geographic locations and time zones desired • Advanced time management and ability to work under pressure desired • Ability to develop troubleshooting-efficiency workflows while following standard processes and procedures desired • Ability to influence and build effective relationships across the organization desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Support for volunteering and donation efforts