Technical Support Engineer

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Lully

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🔌 API

🏢 Enterprise

⚡ Productivity

💰 $2.1M Seed Round on 2015-05

API • Enterprise • Productivity

Lully is a company that specializes in warehouse management solutions, offering an end-to-end orchestration platform designed to maximize warehouse efficiency with minimal complexity. The platform integrates seamlessly with existing Warehouse Management Systems (WMS) using a configurable API, allowing operations teams to enhance productivity without the need for extensive training or system changes. Lully's algorithms help identify pain points and implement optimized processes, driving both cost savings and increased volume in warehouse operations.

📋 Description

• Provide first-line technical support. • Diagnose and troubleshoot software, hardware, and system issues. • Guide customers through product setup, configuration, and best practices. • Escalate complex technical issues to the engineering team while ensuring timely resolution. • Maintain detailed records of customer interactions and solutions in the support system. • Create, update, and improve technical documentation, FAQs, and knowledge base articles. • Identify recurring issues and suggest product improvements. • Collaborate with cross-functional teams to enhance customer experience.

🎯 Requirements

• 1+ years of experience in a technical role. • Strong troubleshooting and problem-solving skills. • Excellent communication skills, both written and verbal. • Experience documenting solutions, writing user guides, or contributing to knowledge bases. • Familiarity with ticketing systems and customer support tools. • Ability to explain technical concepts to non-technical users. • Proactive and customer-focused mindset.

🏖️ Benefits

• Opportunity to work at a high-growth AI startup, backed by top investors. • Fast Growth - Backed by a16z and YC, on track for double-digit ARR. • Ownership & Autonomy - Take full ownership of projects and ship fast. • Top-Tier Compensation - Competitive salary + equity in a high-growth startup. • Work With the Best - Join a world-class team of engineers and builders.