Technical Support Engineer

🕒 June 23

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Sprinto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

📋 Description

• Provide fast, effective customer support across chat, email, Slack, and video (24x7). • Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues. • Proactively identify emerging trends, escalate crucial feedback, and improve documentation. • Stay on the cutting-edge of product developments and security compliance. • Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

🎯 Requirements

• 2-4 years of customer or technical support experience. • Skilled communicator (verbal and written) with proven technical troubleshooting abilities. • Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred. • Calm under pressure, empathetic, patient, and customer-focused. • Familiarity with Freshdesk is a bonus.

🏖️ Benefits

• Remote First Policy • 5 Days Working With FLEXI Hours • Group Medical Insurance (Parents, Spouse, Children) • Group Accident Cover • Company Sponsored Device • New Skill Development Policy