Support Engineer

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TOMIA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.

📋 Description

• Provide remote support for TOMIA’s Network Services software • Handle T2-3-3+ tickets • Install, integrate, and configure solutions • Analyze system outputs in relation to client requirements • Produce detailed feature request documents • Perform troubleshooting and debugging on system issues • Document customer issues in tracking tool • Ensure time tracking accuracy for cost charging purposes

🎯 Requirements

• Bachelor’s degree in Engineering/Telecommunications/Computer Science • 0-1 years in the Telecommunications industry • 0-1 years’ experience in a technical support role • Knowledge of OS – Linux and Windows • Knowledge of Linux shell scripting • Knowledge of Database– ORACLE • Knowledge of GSM [MAP Signaling], CAMEL, ISUP, Sigtran, SIP, SS7 • Diameter Protocols (Gx, Gy) – a strong advantage • Client-facing experience • English Language proficiency, written and verbal • Strong technical and analytical skills • Ability to juggle/prioritize multiple tasks • Willingness to travel abroad

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development