Analyst, Technical Operations

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🔥 8 minutes ago

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Monitor business-critical trading applications and identify service disruptions • Assess business impact, coordinate incident response, and restore services within established service-level objectives • Investigate application, integration, data, infrastructure, and batch-processing issues using logs, monitoring tools, database queries, and system diagnostics • Support trading platforms, order management systems, portfolio management systems, market-data feeds, file transfers, APIs, messaging services, and integrations • Analyze trade breaks, position discrepancies, pricing issues, failed transactions, missing data, and settlement exceptions • Use monitoring, alerting, log-analysis, and dashboard tools to identify system degradation and processing failures • Provide timely incident updates to traders, investment teams, operations, technology teams, leadership, and other stakeholders • Identify recurring issues, document root causes, recommend corrective actions, and prevent future incidents • Validate production changes, support releases, perform post-deployment checks, and identify operational risks • Automate repetitive support activities through scripting, workflow tools, reporting, alert enrichment, or AI-assisted analysis • Create and maintain runbooks, support procedures, troubleshooting guides, knowledge articles, escalation paths, and incident records • Collaborate with business users, development and infrastructure teams, vendors, custodians, brokers, and service providers • Prioritize production issues and distinguish business-critical incidents from lower-priority requests

🎯 Requirements

• Experience monitoring business-critical trading applications and managing production incidents • Ability to investigate application, integration, data, infrastructure, and batch-processing issues • Experience using SQL queries for trade validation, data reconciliation, exception investigation, and root-cause analysis • Experience supporting trading platforms, order and portfolio management systems, market-data feeds, file transfers, APIs, messaging services, and integrations • Ability to analyze trade breaks, position discrepancies, pricing issues, failed transactions, missing data, and settlement exceptions • Familiarity with enterprise monitoring, alerting, log-analysis, and dashboard tools • Ability to communicate clearly and promptly during production incidents • Strong analytical skills for problem management and root-cause analysis • Experience supporting production changes and release implementations • Ability to automate support activities using scripting, workflow tools, reporting, alert enrichment, or AI-assisted analysis • Understanding of operational risk, data privacy, access controls, audit requirements, change governance, and regulatory expectations in financial services • Ability to create and maintain runbooks, support procedures, troubleshooting guides, knowledge articles, escalation paths, and incident records • Strong collaboration skills with business users, software-development teams, infrastructure teams, vendors, custodians, brokers, and service providers • Ability to prioritize multiple production issues and make decisions in time-sensitive situations • Reliable high-speed internet with a wired connection and a suitable home workspace for remote work

🏖️ Benefits

• Flexible work environment • Fluid career paths • Internal mobility opportunities • Purpose, well-being, and work-life balance support • Inclusive and welcoming work environment • Volunteer opportunities • Reliable high-speed internet with a wired connection required for remote work • Necessary computer equipment provided